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Delivery and Shipping Information

We're quite traditional here at Hintons. We like licking stamps, brown paper, hairy string and little red vans, so most parcels are sent out via the Royal Mail.

Deliveries will take 3 - 5 days from date of dispatch and we aim to dispatch all parcels within 48 hours of order confirmation.

Larger items may be sent by courier and some bulky items are sent directly from the manufacturer (if this is the case we'll let you know when we confirm your order.)

Orders received over Bank Holiday weekends and at Christmas and New Year will be processed as soon as we are back in the office, we'll make sure there is plenty of information on the main pages when this is happens.

Let's keep things simple, if you're spending money with us we think it's only right that we are honest and upfront about the postage costs we incur when sending you your goods.

UK Delivery (all shipping is based on order value)

Order Value Delivery Type Cost
Up to £49.99 Standard Delivery 5 - 7 working days £3.99
Up to £49.990 Premium Delivery 1 - 3 working days £4.99
Up to £49.99 Next Day Delivery (for orders placed before 2pm) £9.99
£50.00+ Standard Delivery 5 - 7 working days Free (be sure to select free shipping in the checkout)
£50.00+ Premium Delivery 1 - 3 working days £1.99
£50.00+ Next Day Delivery (for orders placed before 2pm) £3.99

NEW!!! If you live in Dorset you can also pick your order up from our Broadstone shop.

Mainland Europe Delivery

Order Value Delivery Type Cost
Up to £19.99 Standard Delivery £5.99
£25.00 - £59.99 Standard Delivery £9.99
£60.00+ Standard Delivery £19.99

United States Delivery

Order Value Delivery Type Cost
Up to £19.99 Standard Delivery £35.00
£20.00 - £29.99 Standard Delivery £40.00
£30.00 - £49.99 Standard Delivery £50.00
£50.00+ Standard Delivery £70.00

Other International Delivery

Order Value Delivery Type Cost
Up to £19.99 Standard Delivery £15.00
£20.00 - £39.99 Standard Delivery £45.00
£40.00 - £99.99 Standard Delivery £65.00
£100.00 - £499.99 Standard Delivery £80.00
£500.00+ Standard Delivery £100.00

Here at HintonsHome.com we do everything we can to keep prices low and delivery costs as minimal as possible so you can be assured you're getting the best prices and the best service online. 

 

Do you deliver to countries outside the UK?

Yes we know that everyone wants a slice of the very lovely Hintons cake, so we do deliver throughout the world.

Please contact us via email hello@hintonshome.com with the items you like the look of and where in the world you want them delivering and we will get back to you with the postage cost.

It's worth bearing in mind that delivery times vary to each destination but we will do everything to get your order to you as quickly as we can.

 

What sort of packaging do you use?

We want every item we send out from the barn to arrive in your home as perfect as the day it was made, so we wrap and pack all our deliveries in the most appropriate way.

We will use bubble wrap and jiffy bags where necessary, along with card, tissue and lots of string and tape.

We also like to re-use and recycle, so don't be too surprised if your lovely order arrives in a not so lovely box!

 

HintonsHome.com UK Delivery Information in detail

If you choose Standard Delivery (£3.99 or FREE for orders over £50)

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At HintonsHome.com we aim to despatch your goods the same working day, or failing that the following working day, and you will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

Orders placed using Standard Delivery to UK mainland addresses are sent either by 48 hour Royal Mail or with an overnight courier company. You should expect your order to arrive at your designated delivery address within 3 - 5 working days of dispatch.

For your convenience, Standard Delivery does not usually require a signature on delivery. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you.

If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven't received your order within 3-5 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect.

To find the contact details for your local Royal Mail sorting office please call 08457 740 740.

Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands will only be shipped via Royal Mail.

Please allow upto 5 working days after dispatch for delivery to these addresses.

 

If you choose Premium Delivery (£4.99 or just £1.99 for orders over £50)

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At HintonsHome.com we aim to despatch your goods the same working day, or failing that the following working day, and you will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

Orders placed using Premium Delivery to UK mainland addresses are sent by 24 hour Royal Mail or using an overnight courier company. You should expect your order to arrive at the designated delivery address within 1 - 3 working days of dispatch.

As with Standard Delivery, this service does not normally require a signature on delivery. If you are not in when the delivery arrives your parcel may be left in a safe location. If there is no appropriate location to leave the parcel, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven't received your order within 1-3 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect.

To find the contact details for your local Royal Mail sorting office please call 08457 740 740.

Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands must be shipped via Royal Mail. See below for a full list of postcodes exempt from using our courier service. Please allow upto 5 working days after dispatch for delivery to these addresses.

 

If you choose Next Day Delivery (£9.99 or just £3.99 for orders over £50 )

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. All orders placed before 4pm Monday-Thursday for next day delivery will be dispatched the same day for delivery the following day and you will receive an email confirming the order has been dispatched.

Any orders for Next Day Delivery placed after 4pm on a Thursday and upto 4pm on a Friday will be dispatch on Friday and delivered on Monday. Orders placed after 4pm Friday and over the weekend will be dispatched the following Monday for delivery on Tuesday.

The courier service used for Next Day orders deliver between 8am - 6pm and require a signature confirming receipt of the goods. Unfortunately we are unable to provide you with an estimated time of delivery. If you are not in when the courier attempts delivery they will leave a card for you to rearrange delivery.

When you place your order you can request that the parcel be left with a neighbour or in a secure location by writing the relevant information in the 'Notes' section after you have put in your address.

This will be added to the delivery details for the courier, however please note if you advise that the parcel can be left somewhere you must be confident that it is a safe and secure location.

If you have any other questions regarding the delivery of an item please do not hesitate to contact the customer service team at hello@hintonshome.com or call us on 01202 977 329

Please note this service is available to all mainland UK addresses excluding Scottish Highlands.

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