Terms & Conditions
'Hintons' and 'HintonsHome.com' means Hintons Home
'Conditions' means these terms and conditions
'Site' means the website of HintonsHome.com
Website usage terms and conditions
1.1 You are provided with access to this Site in accordance with these Conditions and any orders placed must strictly be placed in accordance with these Conditions
1.1.1 We are Hintons Home and we own and operate this Site
1.1.2 Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.
1.2 We provide the Site on an 'as is' basis and make no representations as to the quality completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:
1.2.1 All conditions, warranties and other terms that might otherwise be implied by law into these Conditions
1.2.2 Any and all liability to you, whether arising out of these Conditions or otherwise in connection with use of the Site.
Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.
2. Our rights
We reserve the right to:
2.1 Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.
2.2 Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.
2.3 Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the 'Last updated' statement at the base of these details.
2.4 Protect our intellectual property right in the Site, including all of the text, pictures, videos and other content made available on the Site. You may not make copies of such content without our prior written permission.
Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:
3.1 use the Site for any fraudulent or unlawful purpose;
3.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;
3.3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
3.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
3.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;
3.6 remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;
3.7 frame or mirror any part of the Site without our express prior written consent;
3.8 reproduce the presentation of the Site.
4. Third party links
4.1 To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.
5. Privacy and Security
5.1 We will treat your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below.) We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.
5.2 When you shop on the Site we will ask you to input and will collect personal information from you, examples being name, address, email address, telephone number, credit card details and passwords.
5.3 We use your personal information for the following purposes:
5.3.1 Processing your orders;
5.3.2 For statistical or survey purposes to improve our services to you;
5.3.3 To serve website content and advertisements to you;
5.3.4 To administer the website;
5.3.5 To inform you of any new products.
You agree that you do not object to us contacting you for any of the above purposes and you do not consider it to breach any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations. If you do wish to unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. For any more information, please contact email@example.com or call us on 01202 977329
5.4 We will take great care to ensure that you are able to purchase products from the Site with complete confidence. Please note your communication with our service is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser. This means your personal details including payment details, are encrypted when transmitting to us. 5.5 To ensure the privacy of your payment details, when you 'proceed to checkout', secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock in the bottom right hand status bar of your web browser. It is your responsibility to check that these features appear to ensure a secure page.
5.6 We do not keep any credit or debit card details on file ourselves. All card details and your payment data is processed on our behalf, by Worldpay, one of the world's leading payment companies and we are not able to access the full card details.
6.1 Cookies are tiny text files that are stored on your computer when you visit a website. They help to make the Site run smoothly and allow us to provide the best service possible, here's a breakdown of the cookies that we use and how they benefit you:
Essential - These cookies are essential for the use of the Site, they allow us to store the contents of your cart and process your orders among other things.
Functionality - These provide you with a better service by remembering your cart, login details, viewed products and other things.
Third party performance - These provide you with tailored product recommendations and Site search.
Third party advertising/other - These allow us to make the Site better for you by giving us anonymous usage information and power our advertising on other websites. This allows those websites to track when you have made a purchase and earn a commission.
6.2 Opting out of cookies - We give you the option to choose exactly which type of cookies we will set when you use the Hintons site. We'll save the results in a cookie for two years and will honour your choice for future page views from your current browser.
To find out more about the cookies we use and to opt out, click here.
7. How to order from HintonsHome.com
7.1 Orders can be placed online or by telephone.
7.2 Having placed an order online or on the telephone you will receive a total of three emails providing you have an email address:
7.2.1 The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified. A confirm email does not guarantee that we can meet your order.
7.2.2 A second email is sent when your payment funds have been successfully received and to notify you that your order has been dispatched.
7.2.3 The third email is simply a follow up one (from Feefo, an independent review company) to ensure you are satisfied with our service.
7.2.4 We do allow the sale of products out of stock; these may have increased dispatch periods. Information of whether a product is in stock is displayed in the basket and product page.
8.1 Prices are as displayed on our UK Site and are in British Pound Sterling.
8.2 We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
8.3 Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.
8.4 Prices of some brands may vary between certain territories.
8.5 Price Match – we always aim to offer the best possible prices for the products we sell and regularly check our competition. If you find a like for like competitors in stock item please email firstname.lastname@example.org or call us on 01202 977329 so we can try and price match this for you.
9.1 Payment when ordering online can be by credit and debit card or Paypal (please note Paypal payments can sometimes be subject to longer clearing times which are set by Paypal depending on your account balance with them.)
9.2 To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet
9.3 If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.
9.4 Please note that phone orders will be processed in sterling.
10.1 No contract will exist between Hintons Home and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time. 10.2 A legally binding contract is created when the goods are dispatched.
10.3 Ownership will pass when the goods are dispatched
11. Right to cancel your contract
11.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods.
11.2 You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty, however we may ask for a simple reason for marketing and restocking purposes.
11.3 You cannot cancel your goods if they are perishable or have been made to order or personalised.
11.4 To cancel your contracts please email us at email@example.com
11.5 Where goods have already been dispatched, they must be returned in perfect condition, unused and in the original packaging to the return address at clause 12.7.
11.6 All international returns must be marked clearly on the outside with 'Returned Goods' to avoid import duty. Any import duty that is incurred will be deducted from the refund.
11.7 Hintons Returns, 196 Lower Blandford Road, Broadstone, Dorset, BH18 8DP
11.8 Upon receipt of the goods we will credit the purchaser with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return.
11.9 If your goods need to be returned by freight you will be responsible for the cost of this, though it may be arranged by Hintons if required.
11.10 Please note we do not have an exchange policy.
12. Cancellation by us
12.1 We reserve the right to cancel the contract between us if:
12.1.1 We have insufficient stock to deliver the goods you have ordered.
12.1.2 We do not deliver in your area.
12.1.3 One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
Please see our delivery page for latest charges and information.
13.1 Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal's security policy.
13.2 Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Courier actions which are beyond our control. Please contact us at firstname.lastname@example.org or call us on 01202 977329 as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the courier company.
13.3 We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
13.4 If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.
13.5 If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us by email within seven (7) days of delivery email@example.com or call us on 01202 977329
Please do not sign for any packages that are damaged or opened.
13.6 Please note products containing liquids cannot be sent by airfreight. Liquids can be sent by road service into the UK and most European countries.
14. UK, European and International Delivery Charges
14.1 Please see our delivery page for the latest charges.
14.2 Some deliveries are sent using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
14.3 Some products that are dispatched directly from the supplier may incur an additional delivery charge; this will be notified in the basket area.
15. International Orders
15.1 Customers purchasing from outside of the EU should contact Hintons to confirm delivery costs. A delivery quote will need to be processed for products to be sent outside of the EU. For more information please call us on +44 1202 977329 or email firstname.lastname@example.org
15.2 International customers purchasing will be served as Delivery Duty Unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from our international courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid, for example in Australia under AUD$1000.
15.3 Please note no electrical items are sold overseas.
15.4 If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
15.5 Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Hintons Home is not responsible for any delays caused by destination customs clearance processes.
16. Vouchers and Promotional Discounts
16.1 Gift Vouchers cannot be exchanged for cash.
16.2 Gift Vouchers can be used against full price and sale items.
16.3 Promotional discount codes may not be used in conjunction with other offers and sale items.
16.4 If a customer makes a return for a product they have purchased with a gift voucher a new gift voucher will be credited for that amount.
16.5 From time to time we offer promotional discounts. An example being £10 off of the first £100 you spend on the Site. If your order consists of a number of products which amount to £100 and you return one product you will get the full price back minus the amount of discount which has been equally allocated to that particular product.
17.1 If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
17.2 If you do not receive the goods ordered within the date specified on the website we shall have no liability unless you notify us at our contract address within 30 days of ordering the goods.
17.3 If you notify a problem to us under clause 17.1 or 17.2 above, our only obligation will be, at your option:
17.3.1 To make good any shortage or non-delivery
17.3.2 To replace or repair any goods that are damaged or defective; or
17.3.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
17.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
17.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
17.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
18. Electrical products
Hintons does not provide extended warranties for electrical items; the customer is to rely on the supplier warranty.
19. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.
If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part these conditions will not be affected.
21. Entire Agreement
22. Complaints/ Feedback/ Recommendations
Please feel free to give us any feedback, recommendations or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us on email@example.com call us on 01202 977329 or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day.
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